Three airports belonging to Indonesia have entered the list of the most pleasant airports in the world

lacrymosemedia.com – Airport Service Quality Awards announced the list of the best airports based on user reviews. The list released on March 6, 2023 reveals that the list includes three airports belonging to Indonesia.

Airports Council International (ACI) trade group and travel technology company Amadeus announced the winner of the award based on a survey of passengers on the day of travel, which launched CNN on Tuesday (7/3). By 2022, about 465,000 surveys have been collected.

The survey looked at 30 factors, including check-in experience, ease of navigation, and shopping and dining offerings. “The ASQ program not only measures and benchmarks, but also enables airports of all sizes to learn and improve quality to reach new heights in customer experience excellence,” said Luis Felipe de Oliveira, CEO of ACI World.

The following are the airports in all regions and the categories of the number of passengers who received the award:

Istanbul Airport, Turkey
Kuala Lumpur International Airport, Malaysia
Beijing Daxing International Airport, China
Sultan Hasaneddin International Airport; Makassar, South Sulawesi, Indonesia
Yogyakarta International Airport; Yogyakarta, Indonesia
Belgrade Nikola Tesla Airport, Serbia
Milan Airport Bergamo, Italy
Ankara Esenboga Airport, Turkey
Quito International Airport, Ecuador
Queen Alia International Airport; Amman, Jordan
William P. Hobby Airport; Houston, Texas, United States of America
Dakar Blaise Diagne International Airport, Senegal
Skopje International Airport, Macedonia
Guayaquil International Airport, Ecuador
Greenville-Spartanburg International Airport; South Carolina, USA
Pattimura International Airport; Ambon, Maluku Province, Indonesia
Fort McMurray International Airport; Alberta, Canada

Award Winning Airport

Meanwhile, Rome’s Fiumicino is among the most popular on the list of major airports, serving more than 40 million passengers annually. In addition to receiving awards for overall quality, the airport has also been recognized for cleanliness and friendliness with dedicated staff.

Singapore Changi Airport also received additional awards for its dedicated staff and ease of passenger flights. Later, Istanbul Airport received awards for being clean and pleasant in addition to awards for overall quality.

Of the 69 airports that received the ASQ award for overall quality, 24 were in Europe, 22 in the Asia-Pacific region, 11 in North America, five in Latin America or the Caribbean, four in Africa and three in the Middle East.

There is no single winner in a region or airport size group; awards are given to the top 20 percent of airports in each size and area category. ACI also introduced four new categories this year: airports with the most loyal staff, easiest airport travel, most pleasant airports and cleanest airports.

Other categories were awarded

A total of 75 airports worldwide received the award from ACI. The top airports with more than 40 million passengers per year are:

Chhatrapati Shivaji Maharaj International Airport; Mumbai, India
Indira Gandhi International Airport; Delhi, India
Guangzhou Baiyun International Airport, China
Shanghai Pudong International Airport, China
Shenzhen Bao’an International Airport, China
Singapore Changi Airport
Rome Fiumicino Airport, Italy
Istanbul Airport, Turkey
Dallas Fort Worth International Airport, Texas, USA
San Francisco International Airport, California, USA

Also, the top airports with 25-40 million passengers per year:

Gimpo International Airport; Seoul South Korea
Beijing Daxing International Airport, China
Athens International Airport, Greece
Palma de Mallorca Airport, Spain
Zurich Airport, Switzerland
Detroit Metropolitan Wayne County Airport; Michigan, USA
Minneapolis/St. Paul International Airport; Minnesota, USA

Last year, at least six airports in Indonesia were included in ACI’s list of the most hygienic airports in Asia Pacific. This refers to the announcement on March 10, 2022.

Here is the full list of airports around the world that will receive the award in 2023. (independence/pel/d2)